24h – Service
Faults can be reported by telephone at any time
Unbureaucratic direct assistance in case of malfunctions in your vacuum technology systems or chamber furnaces
Minimization of production downtimes
We are available 24 hours around the clock by telephone and your request will be processed immediately after notification, or at the latest on the next working day immediately and without delay.
In urgent cases, such as an impending production stoppage, or after prior consultation, our service team is also available for you on weekends or public holidays.
Our normal response times:
fault messages from MO-DO from 6.30 – 16.00 o’clock – FR from 6.30 – 11.°° o’clock
In the case of fault messages, the type of fault is first recorded, localised and an attempt is made to clarify or resolve it by telephone. If an intervention on site becomes necessary, this will be carried out as soon as possible, but at the latest a service technician will be on site within 24 h after the report, taking travel times into account.
Fault messages FR after 11.°° C and on working days before public holidays:
In the case of fault messages, the type of fault is first recorded, localised and an attempt is made to clarify or resolve it by telephone.
If an on-site visit is necessary, it will be carried out as soon as possible, at the latest, however, a service technician will be on site within 24 hours on the following Monday or working day, taking travel times into account.
Your SERVICE-Line +49(0)2871 23798-31
If you have any questions about our services or would like to receive an individual offer, please feel free to contact us! Simply call us at +49-2871-21927-31 and we will advise you personally. Or simply send us an e-mail to firstname.lastname@example.org.